Introduction
Welcome to SSBG Online Remote Support. Using this service allows an SSBG technician to access a PC or laptop anywhere in the world providing there is a connection to the internet. Within minutes of you logging in, an SSBG technician can work on the system as though they were actually using your keyboard and mouse. This allows them to perform routine maintenance as well as add and delete software, change settings and troubleshoot the system. If you have an SSBG Maintenance or IT Support Contract simply follow the steps below. If you do not have one of these contracts please contact SSBG Customer Support first to arrange the session.
Issue Submission
Representative
There are no available representatives
Your Name
Company Name
Describe Your Issue
Steps for using Remote support:
1) Select a Support Technician from the drop-down list in the Representative box.
2) Write your name, company and a brief description of the problem.
3) Click "Submit" and a pop up window will appear to download a small file. Click “Run”.
4) Another window will appear. Again click “Run” and the file will install.
5) The software will then load and the pop-up below will appear. Click “Allow”.
6) The SSBG Technician now has access to your computer.
7) At the end of the remote support session the technician will log out and the file will be automatically uninstalled.
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